Improving Patient-Doctor Conversations

Have you reviewed your medical records and realized that information is missing? Comprehensive documentation is a cornerstone of effective healthcare, yet current systems leave patients feeling misinterpreted, and delay diagnoses by omitting critical details. These gaps in record-keeping risk compromising patient trust, increase administrative workloads, and oblige healthcare providers to revisit or re-verify information.

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Generative AI & Assessing Readiness

In my case, my interest in AI and philosophy started as a way to explore ideas I was passionate about. I’ve always been fascinated by systems, especially the contradictions within them. But it wasn’t until I began using AI to track my patterns and connect concepts that something surprising happened. AI flagged that I thrive in systems thinking. It was a term I hadn’t even heard of before, let alone associated with myself. That discovery changed how I saw my abilities and opened up new areas for me to explore, from systems design to interdisciplinary problem-solving.

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Frameworks, Patient Systems Riikka L Frameworks, Patient Systems Riikka L

Framework Reflections nro 1

Young people are thrust into physically demanding jobs that may damage their health with no proactive system in place to redirect them before it’s too late. Individuals with medical conditions are left to struggle through uncharted paths, unsupported by clear guidance or tailored resources. Families are overwhelmed when a member can no longer contribute financially, and caregivers are expected to shoulder an impossible burden.

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Work-Life Transitions for Patients

The process begins the moment an individual’s condition is reported, whether through a workplace doctor, healthcare provider, or even the individual themselves. At this stage, the system identifies that support will be needed and immediately initiates an assessment. This removes the burden from the individual to figure out what they qualify for or how to start the process.

Using existing medical data and employment history, the AI system pre-fills applications for subsidies, sick leave benefits, or other relevant forms of financial assistance.

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Human Stories in Systemic Contradictions

Systemic flaws disrupt the lives of individuals and small businesses in ways that go beyond inconvenience. They create barriers to trust, destabilize livelihoods, and make people question the reliability of the systems they depend on for support. These failures don’t happen in isolation, they’re the result of structures that fail to prioritize clear communication, fairness, and accountability. When trust is broken, it can take years to rebuild.

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The End of Scientific Jargon

Naturally, we turn to Google, which leads us down the rabbit hole of internet discussions where everyone’s comparing their results like professional kitchen diagnosticians. Before we know it, we’re more confused than when we started, armed with nothing but a headache and a long list of questions. While trying to encrypt this cryptic message, we go through it one word at the time, piecing together clues to uncover the hidden truth. Personally, I think we can do better than this, and here is why.

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AI Voice Design Customization

Technology should adapt to us, enhancing clarity and accessibility. AI voice design faces this challenge: balancing innovation with reliability. Slightly robotic tones provide consistency for neurodiverse users or professionals in high-focus roles, while customization, like accents or pacing, fosters inclusivity. By prioritizing stability and user-centered design, AI becomes a trusted, adaptable tool for all.

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The Problem of Early Diagnosis

You’re sitting in a doctor’s office, but not too comfortably. This time, the tension in the room is unmistakable. You sense that you’re about to hear something serious. Trying to ease things for both yourself and the doctor, you ask, "Is it bad?" The doctor answers, “Unfortunately, yes, it is. You have a…” Fill in the blank. This moment will come for most of us one day.

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Human-Centered AI and Its Limits Riikka L Human-Centered AI and Its Limits Riikka L

Is AI The New Age Sophist?

Artificial intelligence has become an influential force in shaping our thoughts, actions, and emotions. What’s worth noticing is how this mirrors ancient practices, particularly the rhetorical power of Gorgias and the Sophists. In many ways, AI’s persuasive techniques bear striking similarities to the manipulative speech of the ancient world. Much like how Gorgias’ logos could sway people’s beliefs, AI algorithms today are designed to do just that.

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Are You Cherry Picking Ethics?

Consider the two influential frameworks often used to guide moral decisions. Deontology, associated with Immanuel Kant, focuses on whether actions adhere to certain principles. It insists that the right thing to do depends on moral duties, not outcomes. Utilitarianism, linked to thinkers like Jeremy Bentham and John Stuart Mill, places emphasis on consequences. Under this view, the moral worth of an action rests on whether it maximizes happiness or minimizes harm. Both have genuine strengths.

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When AI Gets It Wrong

Artificial Intelligence (AI) systems are becoming integral to industries ranging from healthcare to law. While AI holds immense potential to improve efficiency and accuracy, it is not without its flaws. When AI systems make errors, especially in high-stakes fields the consequences can be severe. This brings up critical questions: How do we address these mistakes? Who is accountable? And what is the path forward?

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AI & Customer Experience

While front-end AI tools like chatbots are visible to customers, back-end AI operates behind the scenes, driving predictive analytics and proactive solutions. In industries such as healthcare, banking, logistics, and e-commerce, AI systems can analyze data patterns to forecast potential issues, whether it’s system failures, supply chain bottlenecks, or customer dissatisfaction. By identifying and addressing these problems before they escalate, back-end AI can reduce the need for customer intervention altogether.

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Irreplaceable Human Touch

Similarly, in the book Sapiens, Yuval Noah Harari explores the historical significance of social interactions, emphasizing that human connections have always been vital for our survival. We must remember that technology cannot replace the deep-rooted need for interpersonal relationships. While AI can assist with tasks like data collection, its limitations become apparent in situations requiring empathy and emotional support

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AI & Personalized Care

Social interaction is crucial for mental and emotional well-being, particularly for older adults who may feel isolated. AI has the potential to bridge this gap by facilitating social connections. Through analyzing conversations and preferences, AI systems can match users with like-minded individuals and arrange virtual or local meetups. Transportation for these meetups could even be managed through the system, offering a lifeline to those who might otherwise feel trapped by mobility challenges or lack of social opportunities.

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AI & Healthcare Bureaucracy

When a serious diagnosis occurs, families often find themselves in a chaos of paperwork and bureaucratic hurdles. The weight of unfamiliar processes can feel suffocating, leaving them overwhelmed and lost. AI has the potential to transform this daunting experience, offering families the support they desperately need to navigate the system with clarity and compassion.

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Towards Ideal Healthcare

In the future we might be walking into a doctor’s office where the physician isn’t buried behind a screen, hastily typing notes. Instead, they are fully present, listening, understanding, and connecting with you. AI tools work in the background, capturing information, analyzing data, and allowing doctors to focus on what matters most, You.

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AI & Automated Record Systems

A consultation where the doctor can focus entirely on you, thanks to AI-powered automated writing systems that transcribe conversations in real-time. This means no more split attention between typing and meaningful dialogue, allowing patients to feel truly heard while doctors engage more effectively.

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Healthcare Through Ethical AI

As AI continues to reshape healthcare, we must ensure that it doesn’t come at the cost of ethics or human well-being. While AI offers tremendous potential for improving efficiency, accuracy, and care, it also brings challenges, particularly regarding ethical behavior both from doctors and patients.

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